Last updated: 28.08.2026
This Privacy Policy explains show Numpage collects, uses, stores, and protects personal information when you use our website, application, website builder, lead capture tools, hosted websites, billing features, and related services.
Numpage is based in London, United Kingdom, but our services may be used by customers and website visitors around the world.
Numpage is a website-building and lead-generation platform.
Trading name: Numpage
Website: https://numpage.com
App: https://app.numpage.com
Contact: support@numpage.com
Privacy contact: privacy@numpage.com
For the purposes of UK data protection law, Numpage may act as either a data controller or a data processor, depending on the situation.
Numpage is usually the controller for personal information we collect about:
people who create a Numpage account;
customers who subscribe to Numpage;
people who contact us for support;
visitors to our own websites;
billing, security, analytics, and service communications.
Numpage is usually a processor when our customers use Numpage to collect leads through forms on their own websites. In that case, the customer decides what data is collected, why it is collected, and how it is used. Numpage processes that lead data on the customer’s behalf.
If you submitted a form on a website created by a Numpage customer, you should also read that website owner’s privacy policy.
We may collect the following types of information.
name;
email address;
password or authentication credentials;
account settings;
company or business information;
subscription/package details.
website names, pages, text, images, logos, designs, forms, domains, and settings;
custom domains and DNS setup information;
deployment, publishing, and website status information.
When forms are submitted on customer websites, we may process:
name;
email address;
phone number;
message content;
submitted form fields;
page URL, source URL, referrer, origin, user agent, and metadata;
status, notes, and lead history added by the website owner.
Our customers are responsible for deciding what form fields they use and for providing appropriate privacy notices to their visitors.
Payments are handled by Stripe or another payment provider. We may receive limited billing information, such as:
customer ID;
subscription status;
payment status;
billing email;
plan/package;
invoice or transaction references.
We do not store full card numbers.
We may collect:
IP address;
browser and device information;
operating system;
pages visited;
log data;
error reports;
security events;
approximate location based on IP address;
timestamps and interaction data.
If you contact us, we may collect:
your contact details;
support messages;
attachments or screenshots you provide;
records of our communications with you.
We use personal information to:
create and manage user accounts;
provide the website builder and hosted website services;
publish and deploy websites;
process form submissions and leads;
manage domains, DNS checks, and SSL setup;
process subscriptions, payments, trials, and billing;
send account, security, billing, lead, deployment, and service notifications;
provide customer support;
monitor service performance and reliability;
prevent fraud, abuse, spam, phishing, and unauthorised access;
improve the platform and user experience;
comply with legal, tax, accounting, and regulatory obligations.
Where UK GDPR applies, we rely on one or more of the following lawful bases:
Purpose | Lawful basis |
|---|---|
Creating and managing accounts | Contract |
Providing the website builder and hosting services | Contract |
Processing subscriptions and payments | Contract, legal obligation |
Sending transactional emails | Contract, legitimate interests |
Customer support | Contract, legitimate interests |
Security monitoring and fraud prevention | Legitimate interests |
Product improvement and analytics | Legitimate interests, consent where required |
Legal, tax, and compliance records | Legal obligation |
Marketing communications | Consent or legitimate interests, depending on the context |
We do not intentionally collect special category personal data. Customers should not use Numpage forms to collect sensitive data unless they have a valid legal basis and appropriate safeguards.
We may use cookies and similar technologies to:
keep users signed in;
secure the service;
remember preferences;
understand how our website and app are used;
improve performance;
support analytics and product improvement.
Some cookies are strictly necessary. For non-essential cookies, we will request consent where required by law.
You can control cookies through your browser settings and, where available, through our cookie preferences tool.
We may share personal information with trusted service providers who help us operate Numpage, including:
cloud hosting providers, such as AWS;
payment processors, such as Stripe;
email delivery providers, such as Amazon SES or SMTP providers;
analytics and monitoring providers;
domain, DNS, SSL, and CDN providers;
customer support tools;
professional advisers, such as accountants, lawyers, or auditors;
law enforcement, regulators, or courts where legally required.
We do not sell personal information.
If you are a visitor submitting a form on a website built with Numpage, the website owner is usually responsible for that form and the data collected through it.
Numpage stores and processes the submitted lead data so the website owner can view, manage, and respond to the lead.
Website owners are responsible for:
having a lawful basis for collecting lead data;
providing their own privacy policy;
using form submissions lawfully;
responding to privacy rights requests from their leads;
deleting or exporting lead data where required.
Numpage is based in the UK, but our customers, users, visitors, and service providers may be located globally.
Personal information may be processed outside the UK. Where this happens, we use appropriate safeguards where required, such as:
UK adequacy regulations;
the UK International Data Transfer Agreement;
the UK Addendum to EU Standard Contractual Clauses;
equivalent contractual or legal safeguards.
We keep personal information only for as long as reasonably necessary.
Typical retention periods may include:
account data: while your account is active;
billing records: retained as required for tax, accounting, and legal purposes;
website content: while your website or account is active;
lead data: while stored by the website owner or until deletion is requested;
support records: retained for service, audit, and dispute purposes;
security logs: retained for a limited period unless needed for investigation.
When data is no longer needed, we delete, anonymise, or securely archive it.
We use reasonable technical and organisational measures to protect personal information, including:
access controls;
encryption where appropriate;
secure cloud infrastructure;
logging and monitoring;
authentication controls;
least-privilege access;
backups and operational safeguards.
No online service can be guaranteed completely secure, but we work to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Depending on where you live, you may have rights over your personal information, including the right to:
access your personal information;
correct inaccurate information;
request deletion;
restrict processing;
object to processing;
request data portability;
withdraw consent where processing is based on consent;
complain to a data protection authority.
If you are in the UK, you can contact the Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/
To exercise your rights, contact us at:
If your request relates to a form submission on a customer website, we may direct you to the website owner.
We may send marketing emails if permitted by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.
You may still receive transactional emails, such as account, billing, security, lead, domain, and service notifications.
Numpage is not intended for children. You must not use Numpage if you are under the age required to enter into a contract in your country.
We do not knowingly collect personal information from children.
We do not currently make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.
We may use automated systems to detect spam, fraud, abuse, security risks, or platform misuse.
For customers using Numpage to collect leads, Numpage may act as a processor.
If required, customers may request a Data Processing Agreement by contacting:
We may update this Privacy Policy from time to time.
If changes are material, we will take reasonable steps to notify users, such as by email or in-app notice.
Your continued use of Numpage after the updated policy takes effect means you acknowledge the updated policy.
For privacy questions, requests, or complaints, contact:
Numpage Privacy Team
Email: privacy@numpage.com
Support: support@numpage.com